Effective Communication

Class Details

Effective Communication

One of the most important skills we must have as humans who live in relationships with others is the ability to communicate effectively. Communication enables us to share information and understand what others are saying to us. Effective communication builds stronger relationships, prevents misunderstandings, manages interactions within groups, and even makes us more credible about the issues that are important to us. We have often heard people complain that the biggest problem in a relationship – individual or group – is “poor communication.” Sometimes, we’ve even heard that it was “no communication.” Shaw was probably correct in that most of us believe we have communicated well, even when the listener totally misunderstands what we have said. This training course will help you know what you must intentionally do to become a better, effective communicator. In crisis intervention, active listening is essential. However, appropriate responding is also absolutely necessary in the communication process. It requires both listening and responding in such a way that the impacted speaker feels heard and understood.

What You'll Learn

• Elements of effective communication
• Building rapport
• Ethics of Listening
• Active Listening
• Appropriate Responding
• Special issues in communication
• Evaluation, Follow-up, Referrals